Troubleshooting

• For users having trouble in opening the software, please perform the steps below:
  Step 1: Download the most stable release of Java3D Library
  Step 2: Download the most stable release of Java Runtime Environment
  


• For users working on Windows XP, the following steps may be used to complete the installation:
  Step 1: Download the Java3D Library
  Step 2: Add the library named "j3dcore-ogl.dll" to the PATH variable.
  • Start -> Control Panel -> System -> Advanced
  • Click on Environment Variables, under System Variables, find PATH, and click on it
  • In the Edit windows, modify PATH by adding the location of the class to the value for PATH
    If you do not have the item PATH, you may select to add a new variable and add PATH
    as the name and the location of the class as the value
  • Close the window
  • Run 3DNA

For users working on Mac OS lower than version 10.5.0, it is a known error that the software may not work perfectly. We are currently workng on the issue.